Public Offer for the Conclusion of a Retail Sale and Purchase Agreement for Goods by Distance Selling
This document (hereinafter – the “Offer”) constitutes the Seller’s official proposal to conclude a retail sale and purchase agreement for goods by distance selling with any legally capable person who has accepted the terms of the Offer (hereinafter – the “Buyer”), pursuant to Article 437 of the Civil Code of the Russian Federation.
Acceptance shall be deemed the Buyer’s actions in placing an order on the Website; in cases where prepayment is required, acceptance shall also include payment therefor (in full or in part), unless otherwise expressly specified on the Website or in this Offer.
In its activities, the Seller is guided by the provisions of the Civil Code of the Russian Federation, the Law of the Russian Federation No. 2300-1 of 07.02.1992 “On Protection of Consumer Rights”, Resolution of the Government of the Russian Federation No. 2463 of 31.12.2020 “On Approval of the Rules for Sale of Goods under a Retail Sale and Purchase Agreement…”, as well as other provisions of the applicable legislation of the Russian Federation.
Integral parts of the Offer:
· Procedure for delivery of Goods – the “Delivery” section (posted on the Website).
· Procedure for return of Goods – the “Exchange and Return” section (posted on the Website).
Before entering into the Agreement and making payment, please carefully read the terms below. If you do not agree with any of the terms, please refrain from entering into the Agreement or send a request for clarifications to e-mail: support@insystemout.com.
Terms and Definitions
Seller – Individual Entrepreneur Kolbasov Aleksandr Konstantinovich
TIN (INN): 236502893561
PSRN/PSRNE (OGRN/OGRNIP): 324237500011861
Registered address: Russia, Krasnodar Territory, Krasnodar, Vostochno-kruglikovskaya St., 76/4, apt. 94, 350900
E-mail: insystemout@yandex.ru
Tel.: +7 918 367-71-03
Website (online store): insystemout.com (hereinafter – the “Website”), containing a catalogue of Goods and functionality for placing Orders.
User – an individual who has visited the Website and/or completed Registration.
Acceptance – an action of the User signifying full and unconditional acceptance of the terms of the Offer. Acceptance shall be deemed the placement of an Order on the Website; where prepayment is established, it shall also include payment (in full or in part).
Registration – completion by the User of the Website form resulting in the creation of an account.
Personal Account – a personalized section of the Website accessible after Registration, providing tools for placing and tracking Orders and interacting with the Seller.
Buyer – a User who has placed an Order in the online store.
Goods – the Seller’s products offered for sale on the Website.
Order – the Buyer’s intention to purchase Goods, placed in the form established by the Seller and sent via the Website and/or by phone to the Seller’s operator, with the possibility of delivery to the address specified.
Sale of Goods by Distance Selling – sale under a retail sale and purchase agreement concluded on the basis of the Buyer’s familiarization with the description of the Goods posted in the online store (without direct contact between the seller and the buyer at the time of conclusion of the agreement).
Pre-order means an order for Goods from the Seller’s assortment which are not available in stock at the moment of placing the Order but are subject to standard serial production and supply (drop). Pre-ordered Goods are paid for by the Buyer in advance and are dispatched after they arrive at the Seller’s warehouse. The general return rules set out in this Offer and in the “Exchange and return” section of the Site apply to such Goods.
1. Procedure for Conclusion of the Agreement, Acceptance {#1-procedure-for-conclusion-of-the-agreement,-acceptance}
1.1. Method of conclusion.
The retail sale and purchase Agreement is concluded by way of acceptance of this Offer. Acceptance is deemed to be the placement of an Order by the User on the Website; from the moment of acceptance the User acquires the status of Buyer.1.2. Buyer’s representations and consents upon acceptance.
By placing an Order (accepting the Offer), the Buyer thereby:· confirms that they have read and unconditionally accept the terms of the Agreement; have been informed of the main consumer properties of the Goods; have been informed of the Seller’s address (location), place of manufacture of the Goods, the Seller’s full trade name, the price and terms of purchase of the Goods, the terms of its delivery, the warranty period, the payment procedure, as well as the term of validity of the offer to conclude the Agreement;
· gives consent to the processing of their personal data specified when placing the Order for the purposes of conclusion and performance of the Agreement;
· warrants the accuracy and relevance of the information provided about themselves;
2. Subject of the Agreement
2.1. Subject and obligations.
The Seller undertakes to transfer the Goods into the Buyer’s ownership in accordance with the parameters of the Order, and the Buyer undertakes to accept and pay for the Goods in the manner and on the terms stipulated by the Agreement.
2.2. Information on Goods and manufacturing time.
The Seller’s Website contains information on Goods that:— are available in stock;
— are to be manufactured after the Order is placed.
— For Goods placed as a Personal Order, the Site indicates specific information on such Goods and the approximate production time. The standard production time for a Personal Order is from 14 (fourteen) to 30 (thirty) business days from the date of payment, unless otherwise expressly stated on the Site for the relevant Goods. The actual time may vary depending on production workload. In case of a material delay caused by the Seller, the Seller will notify the Buyer using the contact details provided and offer the Buyer a choice between waiting for completion of the Personal Order or receiving a refund of the payment made for such Personal Order.
All information about the Goods is communicated to the Buyer on the Seller’s Website, on labels, by way of marking, or in another manner customary for the respective types of goods, including when contacting the Seller’s support service.
Information on the period of individual manufacturing of Goods is provided to the Buyer after placement of the Order; the said period depends on the availability of the ordered Goods in the Seller’s warehouse and the time required for manufacture and delivery of the Order.
2.3. Representation of Goods on the Website.
The Goods are presented on the Website in the form of photo samples owned by the Seller. Each photo sample is accompanied by text information: name, size range (where applicable), price and description of the Goods.All informational materials are for reference only and cannot fully convey the properties and characteristics of the Goods (including colours, dimensions and shapes). The quality, settings and features of the Buyer’s device screen may distort the colour scheme of the Goods displayed.
2.4. Request for clarifications.
If the Buyer has any questions regarding the properties and characteristics of the Goods, the Buyer is entitled, prior to placing an Order, to contact the Seller using the contact details indicated on the Website.2.5. Delegation of performance to third parties.
By placing an Order, the Buyer agrees that the Seller may entrust performance of the Agreement to a third party while remaining liable to the Buyer for its performance.3. Placement of Orders
3.1. Methods of placing an Order.
The Buyer may place an Order while the Goods are displayed on the Website in the following ways:— via the online store on the Website: by independently placing the Goods into the “Cart” and filling in the mandatory fields of the order form;
— by telephone: verbally, during business hours indicated on the Website, by providing the Seller’s employee with the data necessary for processing.
3.2. Confirmation and acceptance for fulfilment.
After processing the order, the Seller sends the Buyer a notice confirming the order and indicating its unique number by e-mail and/or SMS.The Order shall be deemed accepted for fulfilment after an electronic confirmation message has been sent to the Buyer and/or a message on creation of the order indicating its number has been displayed on the Website.
3.3. Clarification of details.
The Seller is entitled to contact the Buyer in order to clarify/agree the parameters of the Order by telephone and/or e-mail specified when placing the Order or in the Personal Account.If the Buyer does not respond within 48 hours, the Seller is entitled to exclude the items in question from the Order or cancel the Order in full.
3.4. Impossibility of performance.
The Seller shall notify the Buyer of the impossibility of performing the Order in full or in part in cases including, but not limited to:— a technical error in the way the Goods are displayed on the Website;
— lack of necessary materials/components for individual manufacture of the Goods, or temporary absence of the Goods in stock.
Following such notification, the Buyer is entitled to:
— cancel the Order in full;
— agree to partial performance;
— place a pre-order for the missing items.
If no response is received from the Buyer within 48 hours from the moment of notification, the Seller is entitled to cancel the Order in full or in part and send a corresponding message to the Buyer’s e-mail address.
3.5. Refund in case of cancellation.
In the event of full or partial cancellation of an Order that has been prepaid by the Buyer, the Buyer shall be refunded the cost of the Goods excluded from the Order, using the same method that was used to pay for the Goods.3.6. Specifics of Personal Orders.
— Goods that are available as a Personal Order are specially marked on the product page and/or the order button (for example “personal order”, “custom production” or similar wording).— When adding a Personal Order to the cart and at the checkout stage, the Buyer is shown the text of the Personal Order terms and/or a link to the “Personal order” section of the Site. By placing a Personal Order and ticking the respective checkbox, the Buyer confirms that they have read and unconditionally accept the specific terms of production and non-returnability of such Goods.
— If a single Order contains both Goods in stock and Goods placed as a Personal Order and/or as a Pre-order, the Seller may deliver such Goods in separate shipments: Goods in stock are dispatched within the standard timeframes, while Personal Orders and/or Pre-orders are dispatched after they have been produced and/or have arrived at the Seller’s warehouse.
4. Price and Payment Procedure
4.1. Price and composition of the Order.
The price of the Goods is indicated on the Website next to the respective Goods listing. The total cost of the Order consists of the aggregate cost of the selected Goods and the cost of delivery (where applicable).4.2. Price changes.
The price of Goods indicated on the Website may be changed by the Seller unilaterally; however, the price of Goods already ordered and paid for by the Buyer shall not be subject to change.4.3. Payment methods.
At the stage of placing the Order, the Buyer may choose an available payment method from the list provided on the Website for the corresponding region/currency.4.4. Delivery cost.
Delivery costs are not included in the price of the Goods and are paid separately. Information on delivery cost within the Russian Federation is calculated automatically at checkout. The final cost of international delivery (outside the Russian Federation) may be calculated on an individual basis, taking into account the carrier’s rates, and is communicated to the Buyer at the final stage of placing the Order.4.5. Handover in case of non-cash payment.
Goods paid for by non-cash means (including payments via installment/credit services) shall be handed over to the delivery service after the funds have been received by the Seller or by a person/payment service partner authorized by the Seller.4.6. Bank cards: authorisation and security.
Bank card transactions are carried out by the cardholder or by a person authorised by the cardholder; transaction authorisation is performed by the issuing/acquiring bank. The bank is entitled to decline a transaction if there are signs of fraudulent activity. Fraudulent actions are prosecuted in accordance with the legislation of the Russian Federation, including provisions on liability for fraud.4.7. Discounts and promotions.
The Seller is entitled to establish discounts on Goods and to conduct its own and/or partner promotions. The types, terms and validity periods of discounts/promotions are published on the Website and may be changed by the Seller unilaterally. Where the Buyer is entitled to a discount, the final cost of the Order is reduced by the amount of such discount and is fixed in the Order confirmation.4.8. Installments and credit.
The Seller is entitled to engage third parties (including credit institutions and installment payment services) to provide the Buyer with the possibility of payment by installments and/or using borrowed funds. The relationship between the Buyer and such third party is governed by a separate agreement between them. The Seller retains its obligations under this Agreement with regard to delivery and quality of the Goods.4.9. Payment by a third party.
The Buyer may assign payment to a third party. Any payment specifying the invoice/Order details shall be deemed to have been made on behalf of the Buyer. The Seller accepts such payment and fulfils the Order in the general manner. It is recommended that the Buyer use their own personal means of payment, since refunds are, as a general rule, made by the same method and to the same payment details from which the payment was received.4.10. Electronic receipt.
Evidence of dispatch by the Seller of an electronic receipt to the Buyer shall be the data of the fiscal data operator indicated in the receipt.4.11. Payment for Personal Orders.
Personal Orders are subject to 100% (one hundred percent) prepayment. Production of Goods under a Personal Order starts after full payment has been received in the Seller’s bank account or by the authorised payment service provider.A Personal Order will not be manufactured or launched into production without prior payment.
5. Delivery
5.1. Methods, timeframes and cost.
The methods and indicative timeframes of delivery, as well as the cost of delivery services, are specified on the Website in the “Delivery” section. The stated timeframes and availability of Goods are indicative only and may vary depending on the address and the selected delivery service; the final delivery parameters shall be agreed by the Parties individually at the stage of Order confirmation.5.2. Handover procedure.
When delivery is made to the address, the Buyer undertakes to accept the Order within the agreed time slot. The delivered Goods shall be handed over to the Buyer or, in their absence, to a proper Recipient.
The Recipient shall mean a person who:
— is indicated by the Buyer (full name) when placing the Order; or
— is present at the delivery address and can provide the Order number/other identifiers.
Such person shall be deemed authorised by the Buyer to receive the Goods and to perform the legal acts necessary for acceptance thereof.
The Buyer or the Recipient confirms acceptance by signing a handover act/courier waybill and presenting an identity document for visual inspection. If they refuse to present such document, the courier is entitled not to hand over the Goods; in this case the delivery service shall be deemed to have been rendered.
The Recipient must inspect the Goods upon handover: check quantity, range, completeness and integrity of the packaging. Goods accepted without comments shall be deemed to have been delivered of proper quality and in the agreed completeness and range. The courier’s waiting time is up to 15 minutes from the moment of notification of arrival at the delivery address.
If the courier arrives within the agreed time slot but the Goods are not accepted for reasons attributable to the Buyer, the delivery service shall be deemed to have been rendered in full. For re-delivery, the Buyer must contact the Seller and pay the delivery cost again.
The Seller’s obligation to transfer the Goods to the Buyer shall be deemed fulfilled at the moment the Goods are handed over to the Recipient by an employee of the delivery service (mark/signature in the carrier’s documents).
5.3. Risk of accidental loss or damage.
The risk of accidental damage to or accidental loss of the Goods passes to the Buyer from the moment the Order is handed over to them and/or the Recipient signs the documents confirming delivery of the Order. In the event of non-delivery of the Order due to the Seller’s fault, the Seller shall reimburse to the Buyer the cost of the Order prepaid by the Buyer and the delivery cost in full after receiving from the delivery service confirmation of loss of the Order.5.4. Engagement of third parties and personal data.
Delivery may be carried out with the involvement of third parties (courier/logistics companies). The Seller remains liable to the Buyer for proper performance of its obligations. The Buyer agrees that, for the purposes of delivery, their personal information (to the extent necessary for provision of the service) may be transferred to the respective delivery service. The transfer and processing of personal data are carried out in accordance with the Seller’s Privacy Policy and applicable legislation.5.5. Rules of delivery services.
Where Goods are delivered by third parties (CDEK, Russian Post and others), the timeframes and procedure for delivery are governed by the rules of the respective organisation. On the Website and/or when placing the Order, the Buyer is offered the delivery options currently available for their region.6. Liability of the Parties
6.1. General provisions.
The Parties shall be liable for non-performance or improper performance of their obligations under the Agreement in accordance with the legislation of the Russian Federation.6.2. Limitation of the Seller’s liability.
The Seller shall not be liable (to the extent permitted by the legislation of the Russian Federation) for:— improper performance of the Agreement for sale or delivery of the Goods due to the Buyer having provided inaccurate data (contact details, delivery address, etc.);
— any damage of any kind incurred by the User due to loss and/or disclosure of their data required to access the Personal Account;
— the quality and uninterrupted operation of third-party communication/data transmission services required for placement of the Order and payment;
— any harm to the User’s equipment/software arising from the use of external resources linked via hyperlinks posted by Users in reviews or other open sections of the Website.
Nothing in this clause limits consumer guarantees and rights granted by law.
6.3. Buyer’s liability.
The Buyer is liable for:— the accuracy of the information specified when placing the Order (including address and contact details for delivery/communication);
— compliance with the instructions for use of the Goods and warranty conditions;
— actions performed in the Personal Account, as well as the actions of persons to whom the Buyer has granted access to their account;
— selection of robust means of authentication (passwords/codes) and their safekeeping and confidentiality.
All actions performed using the Buyer’s account shall be deemed to have been performed by the Buyer themselves until the Seller receives a notice of unauthorised access.
6.4. Force majeure.
The Parties shall be released from liability for partial or complete non-performance of their obligations upon the occurrence of force majeure circumstances beyond the will and control of the Parties (including, inter alia, extraordinary and unavoidable events under the given conditions: prohibitive acts of authorities, natural disasters, fires, floods, earthquakes, military actions, terrorist acts, epidemics, disruptions in the operation of communication networks/infrastructure, significant technical failures of the Website caused by external factors).The Party for which performance has become impossible must notify the other Party within a reasonable time. If such circumstances continue for more than 3 (three) months, each Party shall be entitled to terminate the Agreement unilaterally without compensation for losses, subject to mutual settlements for obligations actually performed.
6.5. Access restrictions and prevention of abuse.
The Buyer agrees that, for the purposes of ensuring the security of the Website, complying with the requirements of the legislation of the Russian Federation and protecting third-party rights, the Seller is entitled to apply measures to the Buyer’s account, including restricting or blocking access, in the following cases:— the Buyer’s breach of the terms of this Offer and/or the User Agreement;
— identification of the use of multiple accounts by one person, automated means of access, or suspicious activity (including attempts to circumvent technical limitations);
— placing Orders aimed at obtaining commercial profit through resale or purchase of significant quantities of Goods/digital content.
The above measures shall not apply to retail sale and purchase agreements already concluded and confirmed for performance, unless otherwise required by law or by measures aimed at preventing fraud.
7. Warranties
7.1. Warranty periods.
The warranty period for InSystemOut branded products is 30 (thirty) calendar days from the date the Goods are handed over to the Buyer. For other products (including components, materials and products of other brands), the warranty period established by their manufacturer applies. The warranty period for fittings/accessories corresponds to the warranty period for the product as a whole. The Seller’s warranty obligations do not limit the consumer rights provided for by the legislation of the Russian Federation.Upon expiry of the warranty period, claims in respect of defects in the Goods may be brought within the time limits and subject to the conditions provided for by the Law of the Russian Federation “On Protection of Consumer Rights”.
7.2. Buyer’s rights in case of defects.
During the warranty period the Buyer is entitled to present to the Seller one of the claims provided for by the Law of the Russian Federation “On Protection of Consumer Rights”, namely:— replacement of Goods of inadequate quality with Goods of adequate quality of the same brand (model, article);
— replacement of Goods of inadequate quality with Goods of another brand from the Website assortment with a corresponding recalculation of the price;
— a proportional reduction in the price of the purchased Goods that prove to be defective;
— free elimination of defects (repair) or reimbursement of the Buyer’s expenses for rectifying such defects;
— refund of the amount paid for the Goods (rescission of the Agreement).
7.3. Commencement of the warranty period.
The warranty period shall be calculated from the date of delivery of the Goods to the Buyer. For seasonal Goods (for example, down jackets, coats, hats and others), the warranty period shall be calculated from the beginning of the respective season and not earlier than the date of transfer of the Goods to the Buyer; the moment of the beginning of the season is determined by the competent authority of the relevant constituent entity of the Russian Federation, taking into account the climatic conditions at the Buyer’s location.7.4. Compliance with rules of use and care.
The Buyer must read and comply with the care/operation instructions indicated on the product labels/inserts and in the product card. In the event of violation of the rules of use, care, storage or transportation, the Seller’s warranty obligations shall not apply to defects arising as a result of such violations.7.5. Cases that are not covered by the warranty.
The following shall not be considered warranty cases (if they are due to operation and are not related to a manufacturing defect):— natural wear and tear in the course of use;
— mechanical damage (tears, cuts, burns, scuffing, etc.);
— changes in appearance resulting from conditions of use (fading/discolouration, contamination, pilling and similar effects);
— damage/deformation of fittings/accessories, including where caused by violation of operating rules;
— other defects arising from violation of the rules of use, care, storage or transportation, actions of third parties or force majeure circumstances.
7.6. Quality check and expert examination.
The Seller is entitled to carry out a quality check (diagnostics) of the product by its own means and/or to engage an independent expert examination to establish the causes of the defects. If it is established that the defects have arisen due to improper use, violation of care/operation recommendations or other circumstances not related to a manufacturing defect, the claim for warranty repair/replacement/refund may be denied; in such case the costs of the expert examination may be charged to the Buyer in accordance with the law.The warranty claim procedure, as well as the address and form of application, are indicated in the “Defects and Warranties” section in the Buyer’s Personal Account.
8. Loyalty Programme, Gift Certificates {#8-loyalty-programme,-gift-certificates}
8.1. Loyalty programme.
The Seller is entitled to provide Buyers with additional privileges (discounts, bonuses, promo codes, priority for pre-orders, etc.) in accordance with the rules of the loyalty programme posted on the Website. The Seller is entitled to amend the terms of the loyalty programme by publishing updated rules on the Website. The amendments apply to operations (accrual/redemption) after the date of publication and have no retroactive effect, unless otherwise expressly provided for by the programme rules. Participation in the programme and use of privileges constitutes acceptance of its rules.8.2. Gift certificates.
The Seller is entitled to issue and sell gift certificates (paper and/or electronic) for its products in accordance with the rules for their use published on the Website. A gift certificate confirms the right of its holder to pay for the Seller’s Goods up to the amount of its face value (or remaining balance of the face value) and is not legal tender, a security or electronic money.
— The validity period of the certificate is indicated on the certificate itself and/or in the electronic message. Certificates issued prior to cancellation/amendment of the rules remain valid until expiry of the term indicated therein.
— A certificate may be single-use or reusable (with partial debiting); the type is specified at the time of issuance. In the case of partial payment, the remaining balance of the face value is retained until the end of the validity period.
— A certificate may not be exchanged for cash (in whole or in part), except in cases expressly provided for by the legislation of the Russian Federation (including in the event of impossibility of providing services/supplying Goods).
— A certificate is not intended for the purchase of other certificates. The possibility of combining it with promotions/discounts is determined by the applicable rules.
— In case of loss/disclosure of the certificate code, the risk is borne by its holder. Re-issuance is possible only if the certificate has been registered in the Buyer’s Personal Account and an unused balance remains at the time of the request.
— In the event of return of Goods paid for with a certificate, the refund of the cost is made by means of a certificate (restoration of the balance/issuance of a new certificate); any amount paid by bank card/other means is returned via the original payment channel.
— By activating/using a certificate, the Buyer confirms that they have read and agree with the rules of its use.
The Seller reserves the right to amend the rules for the use of certificates by publishing a new version on the Website. Such amendments apply to operations with certificates after the date of publication and do not affect settlements already completed.
9. Cancellation of Orders, Return of Goods {#9-cancellation-of-orders,-return-of-goods}
9.1. Right of withdrawal.
The Buyer may cancel the Goods at any time before they are handed over, and after handover – within the time limits and on the conditions established by the applicable laws of the Russian Federation for distance selling, unless otherwise provided for in this Offer in respect of Goods with individually determined characteristics (Personal Orders) or directly by the applicable law. Detailed terms and procedure for returns are published on the Website in the “Returns” section.9.2. Reduction of refund amount for return of Goods of proper quality.
When refunding amounts paid for Goods of proper quality, the Seller is entitled to withhold an amount corresponding to the reduction in the value of the Goods due to their full/partial use, loss of marketable condition or on other similar grounds (signs of wear/washing, loss of completeness, damage to packaging, etc.).9.3. Personal Orders: cancellation, exchange and return.
— A Personal Order is manufactured specifically for the Buyer and cannot be placed into the general assortment without a substantial loss of value. In this regard, Personal Orders are treated as Goods with individually determined characteristics within the meaning of the applicable consumer protection laws of the Russian Federation.— From the moment of payment, a Personal Order cannot be cancelled at the initiative of the Buyer, except in cases expressly provided for by the laws of the Russian Federation (including a material breach of the performance deadlines by the Seller), or where the Seller itself offers the Buyer a refund instead of further waiting for the Personal Order to be fulfilled.
— Personal Orders are not subject to exchange or return as Goods of proper quality (including on the grounds that the size/fit/colour/style does not suit the Buyer, the Buyer has changed their mind, etc.).
— A return of a Personal Order is only possible in the event of a confirmed manufacturing defect or other material defect of the Goods, or in the case of a clear mismatch with the ordered parameters (model, size, configuration, agreed individual elements/modules/plugins). In such cases, the rules of the “Defects / wrong item” section and the warranty terms of the Seller apply to Personal Orders.
— The detailed procedure for returns and exchanges, including with regard to Personal Orders and Pre-orders, is set out in the “Exchange and return” section of the Site, which forms an integral part of this Offer.
9.4. Cancellation of the Order by the Seller.
The Seller may cancel the Order in full or in part, notifying the Buyer, in the following cases:— prepayment has not been made within the period established by the payment service/interface;
— it is impossible to contact the Buyer/Recipient using the contact details provided;
— the Buyer has not agreed an available delivery time slot;
— the Goods are out of stock, there is a lack of materials/components for manufacture, or the Goods have been damaged before transfer to the Recipient;
— it is impossible to perform the Agreement for other reasons beyond the Seller’s control;
— the Buyer has refused the Goods in cases provided for by law;
— the Buyer/Recipient evades acceptance of the Goods (failure to accept within the established time limits shall be considered evasion).
In the event of cancellation of a prepaid Order (in full or in part), the Seller shall refund to the Buyer the cost of the respective items using the same payment method as used to pay for the Order (where technically possible), within a reasonable period in accordance with the rules of the payment system.
10. Personal Data
10.1. Scope and provision of data.
When placing an Order on the Website, the Buyer provides the following personal data about themselves: surname, first name, patronymic, contact telephone number (mobile and/or landline), e-mail address, delivery address, as well as other information (hereinafter – “Personal Data”). The Seller (personal data operator) processes such data within the framework of this Offer and the Privacy Policy.10.2. Purposes and methods of processing.
Personal Data are processed by the methods provided for in Federal Law No. 152-FZ “On Personal Data”, including collection, recording, systematisation, accumulation, storage, clarification (updating, modification), retrieval, use, transfer (provision, access), depersonalisation, blocking, deletion and destruction, including with the use of automation tools.
The purposes of processing are:
— registration/authorisation on the Website and maintenance of the Personal Account;
— conclusion and performance of the retail sale and purchase Agreement (acceptance and processing of Orders, delivery, returns, settlements, issuance of fiscal receipts in accordance with Federal Law No. 54-FZ);
— customer support and communication regarding Orders;
— sending informational and advertising messages subject to the Buyer’s relevant consent;
— analytics of Website usage and improvement of services.
The Buyer confirms that they have read the Privacy Policy posted on the Website.
10.3. Transfer to third parties.
The Seller is entitled to transfer the Buyer’s Personal Data to third parties on the basis of data processing agreements solely for the purposes of fulfilling obligations to the Buyer (courier and logistics companies, payment and acquiring services, etc.). The volume of data transferred is limited to what is necessary for provision of the relevant service.10.4. Advertising and informational mailings.
By providing Personal Data when registering on the Website, the Buyer agrees to receive advertising and informational mailings to the telephone number and e-mail address specified by them. If the Buyer does not wish to receive mailings from the Seller, they must change the relevant subscription settings or notify the Seller by other means.10.5. Rights of the personal data subject.
The Buyer is entitled to request from the Seller information regarding their Personal Data and its processing, to demand the clarification, blocking or destruction of data if it is incomplete, outdated, inaccurate, unlawfully obtained or not necessary for the stated purpose of processing, and also to withdraw their consent to the processing of Personal Data in the manner established by the legislation of the Russian Federation. Requests shall be sent using the contact details indicated in the “Contacts” section of the Website.10.6. Cookies and technical information.
The Seller uses cookies and other similar technologies. The Seller may also obtain information about the IP address and device identifiers of visitors to the Website. Such data are used to ensure the operability of the Website, User authorisation, statistics and security. The User may limit or disable cookies in their browser settings; in such case, some of the Website’s functions may become unavailable.11. Miscellaneous Provisions
11.1. Assignment of rights and obligations.
The Seller is entitled to assign its rights of claim and/or entrust performance of its obligations under the Agreement to third parties, as well as to transfer its debt, to the extent permitted under the legislation of the Russian Federation. In the case of a transfer of debt, the Buyer’s consent shall be requested in the cases provided for by law. The Seller shall notify the Buyer of any assignment and/or engagement of third parties within a reasonable time, unless otherwise follows from the nature of the obligations.11.2. Availability of the Website and services.
The online store and the services provided may be temporarily, partially or fully unavailable due to maintenance/technical works, equipment failures, actions of third parties or for other technical reasons. The Seller shall take reasonable measures to ensure uninterrupted operation of the Website and, where possible, inform Users of any interruptions.11.3. Informational nature of data.
The information posted on the Website regarding manufacture/delivery timeframes, availability, prices and other parameters of the Goods is for informational purposes and may vary depending on the selected options and region. The terms of a specific Order placed by the Buyer and confirmed by the Seller (including in the confirmation e-mail/Personal Account) shall be binding on the Parties.11.4. Product offering.
The Seller is entitled to expand or reduce the assortment, regulate the availability of Goods for purchase, and suspend or discontinue the sale of certain Goods at its discretion. Such changes shall not apply to Orders already confirmed for fulfilment.11.5. Questions and disputes.
For any questions or claims, the Buyer shall contact the Seller using the contact details indicated in the “Contacts” section of the Website. The Parties shall seek to settle disagreements through negotiations. If no agreement is reached, disputes shall be resolved in court in accordance with the applicable legislation of the Russian Federation.11.6. Invalidity of specific provisions.
If any provision of this Public Offer is held invalid by a court, this shall not affect the validity of the remaining provisions, which shall continue in full force and effect.11.7. Intellectual property.
All text information, graphic images, design elements, trademarks and other intellectual property objects posted on the Website belong to the Seller and/or its counterparties and are protected by law. Any commercial use thereof without the Seller’s prior written consent is prohibited.1. General Provisions
1.1. This Privacy Policy (the “Policy”) describes how personal data are processed and protected in connection with the website insystemout.com (including its subdomains and services, the “Website”).
1.2. The personal data operator (controller) is Individual Entrepreneur Kolbasov Aleksandr Konstantinovich, PSRNE (OGRNIP) 324237500011861, TIN (INN) 236502893561, registered address: 76/4 Vostochno‑kruglikovskaya St., apt. 94, Krasnodar, Krasnodar Territory, 350900, Russian Federation (the “Operator”, “we”, “us”). Contacts: support@insystemout.com, insystemout@yandex.ru, phone +7 918 367‑71‑03.
1.3. We process personal data in accordance with the laws of the Russian Federation, including Federal Law No. 152‑FZ “On Personal Data”, Federal Law No. 149‑FZ “On Information, Information Technologies and Information Protection”, and other applicable acts.
1.4. By using the Website (browsing pages, placing orders, creating an account, filling out forms) and/or by providing personal data to us, the user confirms that they have read this Policy. For certain purposes (e.g., marketing communications) separate consent may be required.
1.5. The sale of goods is governed by our Public Offer posted on the Website. If this Policy and the Public Offer conflict specifically as to personal data processing, this Policy prevails.
2. Terms
2.1. Personal Data means any information relating directly or indirectly to an identified or identifiable natural person.
2.2. Processing means any operation performed on personal data (collection, recording, storage, use, transfer, anonymisation, blocking, deletion, destruction), with or without automation tools.
2.3. User means an individual who uses the Website and/or its services.
2.4. Other terms are used as defined in applicable Russian law.
3. Personal Data We Process
We process only the data necessary for the purposes set out in Section 6:
· Identification and contact data: surname, first name, patronymic (if any), e‑mail, phone number.
· Address data: delivery/return address.
· Account data: login (e‑mail), password (stored in hashed form), profile settings.
· Orders and settlements: information about orders, payment/refund statuses; we do not process full bank card details—payments are handled by payment partners; we receive only transaction statuses and masked/limited details where necessary.
· Support and reviews: messages and any attached files/photos (where provided).
· Technical and cookie data (see Section 4).
We do not request passport details or date of birth for standard purchases. If certain procedures (e.g., a specific refund method) require additional details by law or by a payment system, we will request them separately and use them strictly for that purpose.
4. Cookies and Technical Information
4.1. We use cookies and similar technologies. When you visit the Website, the following may be collected automatically: IP address, date and time of actions, page URL and referrer, browser/OS type and version, User‑Agent, ClientID (browser identifier), screen resolution, data about viewed products, and interface events (click, hover, etc.).
4.2. Cookies support sign‑in, the shopping cart, statistics, security, and service improvements. You can limit or disable cookies in your browser settings; some Website functions may then be unavailable.
4.3. When using web analytics and e‑mail/SMS services, we ensure compliance with Russian law and have appropriate data‑processing agreements with the providers.
5. Legal Bases for Processing
We process personal data where one or more legal bases under Article 6 of Federal Law No. 152‑FZ apply, including:
· consent (e.g., for marketing communications);
· performance of a contract (order placement and delivery, returns, warranty support);
· compliance with legal obligations (including issuance of fiscal receipts under Federal Law No. 54‑FZ, accounting/tax obligations);
· legitimate interests of the Operator or third parties, provided such processing does not infringe the rights and freedoms of the User (e.g., security and fraud prevention).
6. Purposes of Processing
· registration/authorisation on the Website and operation of the Personal Account;
· acceptance, processing and fulfilment of orders; delivery, returns, settlements, warranty support;
· issuance of fiscal receipts and compliance with mandatory legal requirements;
· customer support and order‑related communications (service notifications);
· service improvement, analytics of anonymised data, interface testing;
· security, fraud and abuse prevention;
· marketing communications (news, promotions, personalised offers) — only with separate consent; you can unsubscribe via the link in an e‑mail or by contacting us.
7. Disclosure to Third Parties
7.1. We may disclose data—limited to what is necessary—to the following categories of recipients under data‑processing/commission agreements:
· courier and logistics companies;
· payment and acquiring services, banks;
· postal/SMS providers and mailing services;
· IT infrastructure providers (hosting, cloud, e‑mail), web‑analytics and monitoring services.
7.2. These recipients must keep data confidential and secure and use them only to perform their assigned tasks.
7.3. Disclosures to government authorities are made only in cases and in the manner required by law.
8. Data Localisation and Cross‑Border Transfers
8.1. The initial collection and storage of personal data of Russian citizens take place on servers located in the Russian Federation.
8.2. Cross‑border transfers may occur only where necessary (for example, when using a foreign e‑mail/analytics service) and in compliance with Federal Law No. 152‑FZ: on an appropriate legal basis, with adequate protection in place, and under relevant agreements.
9. Retention and Deletion
9.1. We retain data no longer than necessary for the stated purposes or the periods required by law (civil, accounting, tax legislation).
9.2. Once the processing purpose is achieved, mandatory retention periods expire, or consent is withdrawn (unless otherwise required by law), data are deleted or anonymised within a reasonable period.
9.3. Standard control timeframes for handling data‑subject requests and related actions (see Section 10):
— blocking unlawfully processed/inaccurate data — up to 3 business days after identification;
— rectification — up to 7 business days after confirmation of inaccuracy;
— cessation of unlawful processing — up to 3 business days;
— deletion where lawfulness cannot be ensured — up to 10 business days;
— cessation of processing and deletion upon purpose completion/consent withdrawal (if retention is no longer required) — up to 30 calendar days.
If deletion within the specified period is objectively impossible, data are blocked until deletion, but for no longer than 6 months, unless a different period is set by law.
10. Your Rights and How to Exercise Them
10.1. Subject to Russian law, you have the right to:
· obtain information about the processing of your personal data;
· request rectification, blocking, or deletion of data that are incomplete, outdated, inaccurate, unlawfully processed, or unnecessary for the stated purpose;
· withdraw consent to processing;
· challenge our actions/inaction in court and/or before the competent supervisory authority (Roskomnadzor).
10.2. Submit requests to support@insystemout.com or insystemout@yandex.ru, indicating your name, contact details, and the substance of your request (to enable identification and proper handling). We respond within 30 calendar days.
10.3. Upon consent withdrawal, we cease processing on that basis and, if further retention is not required by law or contract, delete the data within the period specified in Section 9.3.
11. Marketing Communications
11.1. Advertising and informational communications are sent only with your separate consent. You may unsubscribe at any time via the “Unsubscribe” link in an e‑mail or by contacting us.
11.2. Service messages (order statuses, delivery, returns, account security) may be sent without separate consent as they are necessary to perform the contract and comply with legal obligations.
12. Security Measures
We apply legal, organisational, and technical measures proportionate to risks, including access controls and segregation of duties, password hashing, activity logs, backups, the use of certified information‑security tools where applicable, confidentiality obligations for staff and processors, and the principle of data minimisation.
13. Minors
The Website is not intended for persons under 18. By registering/ordering, the user confirms they are 18 or older or use the Website with the consent of a legal representative. If we learn that a minor’s data were processed without such consent, we will take steps to delete the data.
14. Users Outside the Russian Federation
Users residing outside the Russian Federation may have additional mandatory rights under their local laws. This Policy does not limit such rights.
15. Changes to This Policy
We may update this Policy from time to time. The current version is posted on the Website and takes effect upon publication unless the new version specifies otherwise.
16. Operator Contact Details
Individual Entrepreneur Kolbasov Aleksandr Konstantinovich
PSRNE (OGRNIP) 324237500011861, TIN (INN) 236502893561
76/4 Vostochno‑kruglikovskaya St., apt. 94, Krasnodar, Krasnodar Territory, 350900, Russia
E‑mail: support@insystemout.com, insystemout@yandex.ru
Phone: +7 918 367‑71‑03
Website: insystemout.com
Version: November 15, 2025