Placing an order

After adding items to your cart, log in and enter your details on the checkout page.

Choose a convenient delivery method and payment option — only the options currently available for your region will be shown.

Once your order is completed, we will send a confirmation by e-mail. Please check your Inbox/Spam folder and your messages.

Immediately after placing the order, an invoice is generated in your profile. You can pay it in your personal account → Orders list.

Note: if we need to clarify any order details, we will contact you using the information you provided. If we do not receive a response within 48 hours, the order may be adjusted or cancelled.

Payment

You can pay by MIR, Visa, Mastercard, as well as WebMoney, YooMoney and QIWI.
If you need an invoice issued to a company (legal entity), please mention this in the comment field when placing your order.

If an error occurs or the status is unclear

Try to repeat the payment using the same link from the e-mail or from your personal account.
If the payment still fails, contact us via the support section in your personal account, indicating the order number and briefly describing the issue; we will send you a new link/instructions.

Contacting our manager

We are available by e-mail Monday–Friday, 11:00–20:00 (Moscow time, MSK).
Orders paid on weekends or public holidays are processed on business days.

How to receive your order

We ship orders via courier services. Choose the option at the checkout stage:

  · Russia: CDEK courier to your door or to a CDEK pickup point.
  · International: CDEK Global (CIS and worldwide).

Coverage

We ship across all of Russia and worldwide.

Delivery times

Delivery times are approximate; final delivery parameters are confirmed by the courier service.

They depend on your location and the selected method:

  · Russia (CDEK): ~ 3–15 days
  · CIS (CDEK Global): ~ 5–20 days
  · Worldwide (CDEK Global): ~ 7–30 days

Cost

  · Within Russia: from 300 ₽ via CDEK. The exact cost is calculated automatically at checkout.
  · International shipments: the CDEK Global rate is calculated by our manager after you place the order; the amount will be confirmed in an e-mail.

Tracking

After shipment you will receive a tracking number by e-mail.

Upon delivery

Please check the quantity, completeness and the condition of the packaging. Goods accepted without comments at the time of delivery are considered to have been handed over properly.

Outside Russia

Import duties/taxes may be charged by the destination country. These charges are applied according to the rules of your country and are paid by the recipient.

We keep our rules simple and transparent. Below is how to request an exchange or return, the deadlines, conditions, and what to do in special cases.

In short

  · Return period: within 7 days from the date you receive the parcel.

  · Item condition: no signs of wear/washing/odours, all tags/seals/labels preserved, in the original packaging.

  · How to submit a request: in your personal account → Requests → Exchange & return.

  · Who pays for shipping:

    — for exchange/return of an item of proper quality — the customer;
    — for confirmed manufacturing defects or packing errors — InSystemOut (we will send instructions).

  · Refund timeframe: up to 10 business days after the item is received and inspected at our warehouse (your bank/payment system may take longer to credit the funds).

Conditions

We accept for exchange/return:

  · items with no signs of use.

We cannot accept:

  · items with signs of wear/washing,
  · items with removed/cut tags and labels,
  · items with cosmetic/perfume odours, stains, snags or other damage,
  · custom/individual orders and gift cards (except in case of a confirmed manufacturing defect).

Step-by-step procedure

1. Submit a request:
Personal account → Requests → Create new → Exchange/Return →
specify your reply e-mail → describe the situation and what you would like us to do.

2. Receive instructions from the manager:
you will get the return address/shipping options (CDEK/post) and a list of what to include in the parcel.

3. Pack the item:
the product + original packaging + all tags/labels.

4. Send the parcel without cash-on-delivery and provide us with the tracking number.

5. Wait for inspection and confirmation:
inspection normally takes 1–3 business days after the parcel arrives at our warehouse, after which you will receive a notification about the refund or the creation of an exchange order.

Exchange

An exchange is processed as a return + new purchase of the desired size/colour/version.
This is faster and more transparent in terms of timing. If stock is available, the manager can help reserve the item for you while your return is in transit.

Refunds

Refunds are issued using the same payment method that was used for the original purchase.
The time for the funds to appear on your account depends on your bank/payment system and is usually 5–10 business days.

If, during inspection, we find signs of use or missing parts, the refund amount may be reduced proportionally to the decrease in the item’s value; in disputed cases the item may be returned to the sender.

Defects / wrong item

If you find a defect or the item does not match your order:

  · document the issue (photos/video),
  · submit a request in your personal account or reply to the order confirmation e-mail with your order number,
  · wait for instructions (label/address).

Once the defect is confirmed, we will either refund the cost of the item and shipping both ways or, at your choice, send a replacement.

International orders

We do accept international returns. Please mark the parcel as “Returned goods” to avoid unnecessary customs charges.
Any local import taxes/duties are regulated by the laws of your country and, where applicable, are refunded according to those rules.

Preorders and custom orders

  · Preorders: once you receive the item, standard conditions apply (7-day period).

  · Custom/individual orders: exchange/return conditions are limited and are described in detail in the Personal order section.

A pre-order means we use the standard format commonly accepted in the fashion market: the item is paid for in advance and shipped from a drop as soon as it arrives at the warehouse. In essence, it is a regular InSystemOut model from a future release.

  · Pre-orders are available for all account types.
  · In most cases, pre-orders apply to items of Base, Rare and Collab rarity.
  · When placing a pre-order, you pay for the selected model immediately.
  · The pre-ordered item is dispatched once it has arrived at our warehouse.

If a single order contains both a pre-ordered item and items in stock:

  · items that are already in stock are shipped immediately within the standard timeframes;
  · the pre-ordered item is shipped separately as soon as it arrives at the warehouse.

The delivery terms (including cost) for such split shipments are shown at checkout on the Site.

Pre-order timeframe: approximately up to 30 calendar days from the date of placing and paying for the order.

The actual dispatch date depends on the drop schedule and logistics. In case of a material delay on our side, we will:

  · notify you using the contact details you provided;
  · offer you a choice: either wait for the item to arrive or request a refund for the pre-ordered item.

Once you receive the pre-ordered item, the general return rules for goods of proper quality apply: you may return it within the stated return period, provided the item retains its original condition, shows no signs of wear/washing/odours, and all tags, labels and packaging are preserved.

Personal order

A personal order means producing a module or plugin from the InSystemOut assortment specifically for you, at your initiative and taking into account the parameters you choose. This is a custom-made piece for the customer, not just a reservation of a standard item in stock. Without your order, this particular unit of product would not be produced.

A personal order is available:

  · for modules of Epic and Legend rarity;
  · for modular configurations and plugins;
  · after your account reaches a certain access level.

Your future module or plugin:

  · is produced at your initiative: we launch production only because you placed the order;
  · may include individual elements/modules (“plugins”), configurations or parameters selected for you (if such options are available for the specific item).

Where you see that it is a personal order

A personal order is clearly marked at all key stages:

  · on the “personal order” button – it is indicated that the model is available as a personal order;
  · when adding the item to the cart – a pop-up appears with text and a requirement to agree to the personal order rules;
  · at checkout – a separate mark/indicator shows that the selected item is a personal order, with a link to this section.

By placing a personal order and confirming your agreement with the rules, you accept the special conditions of its production and non-returnability.

Production time and delays

The production time for a personal order is approximately 14 to 30 business days from the date of payment.

The actual time depends on production workload. In case of a delay on our side, we will:

  · notify you using the contact details you provided;
  · offer you a choice: either wait for the item to be completed or request a refund for the personal order.

Cancellation of a personal order

A personal order is made specifically for you and cannot be sold in the general assortment without loss of value. Therefore:

  · from the moment of payment, a personal order cannot be cancelled at the customer’s initiative;
  · exceptions are possible only in cases expressly provided for by the laws of the Russian Federation, or in the event of a significant delay through our fault, where we ourselves offer to refund the payment instead of further waiting.

Once production has started (the order has been sent to manufacturing), cancellation and refund on the grounds of “changed my mind / plans have changed” are not possible.

Return and exchange of personal orders

Personal orders are treated as items with individually determined characteristics. Therefore:

  · they cannot be exchanged or returned as goods of proper quality;
  · a return is only possible in the event of a confirmed manufacturing defect or other material defect, or in the case of a clear mismatch with the ordered parameters (model, size, configuration).

For defective personal orders, the same rules apply as for other InSystemOut products (see the “Defects / wrong item” section and the warranty terms).

What is considered a defect for a personal order

The following, in particular, are considered defects or shortcomings of a personal order:

  · manufacturing defects in materials or hardware;
  · visible damage that occurred before the item was handed over to you;
  · non-compliance with the ordered parameters (model, size, specified configuration, agreed individual elements/plugins).

The following are not considered defects and do not constitute grounds for returning a personal order of proper quality:

  · “I don’t like the colour / style / shape / fit”;
  · fit expectations that do not match reality (too loose/tight, etc.);
  · subjective impressions such as “I imagined it differently”.

Size and fit

Before placing a personal order:

  · review the size chart and product description;
  · pay attention to the type of fit (oversize, regular, slim, etc.).

We provide measurements and information about fit, but:

  · responsibility for choosing the size lies with the customer;
  · a mismatch with expectations regarding fit (if the item corresponds to the stated measurements and parameters) is not a manufacturing defect and does not give the right to return a personal order of proper quality.

If you are unsure, you can always contact our manager before placing the order — we will help you choose the size and comment on the fit for the specific model.